Eco-friendly move-in/move-out cleaning

Cancellation Policy

By booking service online using our Booking Tool or over the phone, you agree to the following Terms and Conditions of Service. Bookings made over the phone, via text, or by email require digital acceptance of these Terms & Conditions through the “Confirm Service Now” link provided in the confirmation email. Acceptance must occur within 24 hours if the service date is 7 or more days from the booking date, or by the end of the same business day if the service is scheduled in less than 7 days. Failure to confirm will result in cancellation of the service, and the 50% non-refundable deposit will become a cancellation fee. No exceptions. Single & Initial Service All single and initial cleans are timed and billed hourly at the current posted rate of $60 per labor hour. A labor hour is defined as one (1) hour of labor performed by one (1) person. Therefore, a team of two (2) working for one (1) hour equals two (2) labor hours. The base rate quoted is an estimate based on the number of labor hours anticipated. Since homes are quoted sight unseen, your one-time, initial, move-out, or move-in service may require more or less time than estimated. If additional time is required, we will contact you during the service at the phone number you provided. Please keep your phone accessible. If we cannot reach you, we will assume approval for any additional time. Should the service take less time than estimated, your base rate will be adjusted accordingly. Load and unload time is included in the billable hours. If additional time is needed and not approved, the team will complete as much as possible within the originally scheduled time and will inform you of any tasks left incomplete.

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